Effective Date: August 3, 2025
Lucky Nutra is committed to providing high‑quality nutritional supplements. Due to the nature of our products and safety regulations, there are certain restrictions on returns and refunds. Please read the policy below.
1. Eligibility for Returns
We accept returns within 14 days of delivery for products that are damaged, defective, or incorrect. Because our supplements are ingestible and subject to health and safety regulations, we cannot accept returns or exchanges on opened, used, or tampered products. Items must be unopened, in their original packaging, and in resalable condition.
2. Non‑Returnable Items
For safety reasons, we do not accept returns on products that have been opened or whose packaging has been unsealed. Additionally, items marked as final sale or promotional freebies are non‑returnable.
3. Return Process
To initiate a return, please contact our customer support at support@luckynutra.com within 14 days of receiving your order with your order number and reason for return. We will provide you with a return authorization and instructions. Unauthorized returns may be refused.
4. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, refunds will be issued to your original method of payment or as store credit, at our discretion. Shipping fees are non‑refundable. Please allow 7‑10 business days for the refund to appear on your statement.
5. Exchanges
If you receive a defective or incorrect item and need to exchange it for the same item, contact us as soon as possible. We will send a replacement at no additional cost once we have received the returned item.
6. Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to our error (for example, you received the wrong or defective item). We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.
7. Cancellations
Orders may be cancelled within a short window before they are processed for shipment. Please contact us immediately if you wish to cancel your order.
8. Changes to This Policy
We reserve the right to modify this Refund and Return Policy at any time. Any changes will be posted on this page with an updated effective date.
Exchange/ replacement: once the exchange is approved by lucky nutra replacement product will be delivered within 6 to working days
Contact Us
For any questions or concerns about this policy, contact our customer support at:
Lucky Nutra
Delhi, India
Email: support@luckynutra.com
Phone: +91 9311460958